Warranty Policy

The product warranty period shall not be less than two years
Extend the warranty period by the length of the delay in providing the spare part or start the maintenance work. Or the period of repair of the defect that occurred during the warranty period.
Removal of the defective product covered by the guarantee of the product that can not be transported by regular transport to the agent's maintenance center and then returned to the consumer after maintenance.
Transporting the defective product covered by the product warranty and returning it to the consumer after maintenance, if the nearest authorized maintenance center or dealer is more than 100 kilometers away from the city or governorate where the consumer lives.
Provide additional warranty for one year after the end of the warranty period of the product if the product is defective and the agent did not deal with the necessary professional, and that is the defect and the consequences thereof.
The product shall not be defective or malfunction due to misuse of the consumer, failure to comply with the instructions of use or negligence, accidents, sabotage, maintenance work that does not comply with product recommendations, or negligence in maintenance.


Delivery of the item and disclosure

1. According to the new provisions, the agents and distributors must set a specific date for the delivery of the goods sold and disclose clearly and in writing any defect or change in the item, including the repair procedures performed on the item before delivery. If the vehicle is installed, the dealer or distributor must clearly disclose the parts of the vehicle manufactured, other than the product, its place of manufacture and installation, and include it when sold in a separate document signed by the consumer.
2. The provisions stipulated the prices of goods and spare parts, periodic maintenance costs at outlets, service centers and related websites, as well as a statement of life of the commodity with the commitment to provide spare parts, provide maintenance services and ensure the quality of manufacture.
3. The provisions also required the agent or distributor to develop policies to deal with the consumer to ensure compliance with the provisions of the system of commercial agencies and these provisions and producer policies.


The consumer's right to an alternative commodity

The provisions give the consumer the right to obtain an alternative commodity or an amount equal to (1 400 400) of the value of the commodity at the time of purchase, when the consumer can not avail of the goods and the agent or distributor fails to provide spare parts, defects in the goods, Maintenance for agreed periods.


The consumer's right to an alternative commodity

The provisions give the consumer the right to obtain an alternative commodity or an amount equal to (1 400 400) of the value of the commodity at the time of purchase, when the consumer can not avail of the goods and the agent or distributor fails to provide spare parts, defects in the goods, Maintenance for agreed periods.


Maintenance

The provisions shall specify the period of completion of the regular and regular maintenance work in advance of the consumer and the commitment thereto, in addition to the statement of maintenance work in writing upon completion thereof, and the statement of the guarantees provided and extended.


Warranty

The provisions gave the right to the consumer during the period of warranty in the maintenance of his goods in the maintenance centers independent of the agent and distributor provided that the item is subject to maintenance required in accordance with the recommendations of the product. The provisions determine the minimum product warranty for two years, which is extended when the agent or distributor does not deal with the defect of the commodity in the necessary professional.


Repeated Defects

The consumer provisions have the right to obtain an alternative commodity or the value of the commodity in the event of a defect or more than one defect in the product that would affect the total or gross use of the commodity or affect its value or the safety of its use. Which were defined by the provisions